01 Overview

This Policy applies to products purchased directly from JETORA through our official website. If you purchased from an authorized dealer or third-party retailer, please contact that seller for their return terms.

To request a return, exchange, or refund, contact us at [support@yourdomain.com] with your order number, product details, and reason for the request.

02 Return Window

You may request a return within [30] days of the delivery date, unless a different period is stated on the product page at the time of purchase.

Return requests submitted after the applicable window may be declined, except where required by law or covered under our warranty for defective products.

03 Eligibility Conditions

To be eligible for a return, items generally must meet all of the following:

• The product is unused or used only as reasonably needed to inspect it upon delivery.
• The product is in its original condition, with all included accessories, manuals, and packaging.
• You provide proof of purchase (order confirmation or invoice).
• The product is not excluded under the Non-Returnable Items section below.

Electric boards and related equipment are specialty products. Products that show excessive water use, damage from misuse, crashes, unauthorized modifications, or missing components may not qualify for a standard return.

04 Non-Returnable Items

Unless required otherwise by law, the following are generally not eligible for return:

• Final-sale, clearance, or expressly non-returnable items marked at checkout.
• Gift cards and downloadable digital products (if offered).
• Personalized or custom-built products, unless defective on arrival.
• Spare parts that have been installed, used, or damaged after delivery.
• Products returned without prior authorization from JETORA.

05 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [7] days of delivery and include clear photos or video of the issue and packaging.

After review, we may offer a replacement, repair, store credit, or refund, depending on the issue and product availability. Shipping costs for approved defective/incorrect item returns are typically covered by us.

06 How to Start a Return

Follow these steps:

• Email [support@yourdomain.com] with your order number and return reason.
• Wait for a Return Merchandise Authorization (RMA) or written approval before shipping anything back.
• Pack the product securely in the original packaging (or equivalent protective packaging).
• Ship the product to the return address we provide, using a trackable service.

Returns sent without approval, to the wrong address, or without tracking may be delayed or refused.

07 Return Shipping Costs

For change-of-mind returns that meet eligibility requirements, the customer is responsible for return shipping costs, unless we state otherwise in writing.

For verified damaged, defective, or incorrectly shipped items, JETORA will typically cover reasonable return shipping costs or provide a prepaid label when available.

08 Inspection and Approval

Once we receive your return, we will inspect the product. Refunds or exchanges are processed only after the return passes inspection and is approved.

If an item is returned incomplete, damaged beyond normal inspection use, or otherwise ineligible, we may refuse the return, reduce the refund amount, or ship the item back at your expense.

09 Refunds

Approved refunds are issued to the original payment method. Processing times may vary by payment provider, but we typically complete our refund process within [5–10] business days after approval.

Original outbound shipping fees are non-refundable, except where the return is due to our error or a verified product defect. Any duties, taxes, or brokerage fees charged by customs are generally non-refundable.

10 Exchanges

If you need a different size, model, or spare part, contact us before returning your item. Exchanges depend on stock availability. If the exchanged item has a different price, we will collect or refund the difference as applicable.

11 Order Cancellations

You may request cancellation before the order ships. Once an order has been packed or handed to the carrier, cancellation may no longer be possible and the return process will apply instead.

12 Warranty Relationship

This Refund and Returns Policy is separate from any limited warranty that may apply to JETORA products. Warranty claims for manufacturing defects outside the standard return window are handled under our warranty terms.

13 International Orders

For international shipments, customers are responsible for return shipping, import duties, taxes, and compliance with customs requirements, unless the return is caused by our error or a verified defect and we agree otherwise in writing.

14 Changes to This Policy

We may update this Refund and Returns Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Changes apply to orders placed after the update, unless otherwise required by law.

15 Contact Us

For returns, refunds, or exchanges, contact:
Email: [support@yourdomain.com]
Address: [Registered Address]
Website: [https://yourdomain.com]